Bay Luxury - Hanoi Graceful Hotel 21 Hang Phen

The shower was excellent, with high water pressure.

The hotel was wonderful and reasonably clean with welcoming and pleasant staff at The receptionist. The location was great and beautiful, for example, a lively market was at a short distance from the venue. It was located in a great area near Hanoi's Old Quarter, which has plenty of shops and restaurants and the center of hoan kiem, hanoi. We stayed here for 3 nights and really enjoyed the place

Very nice room. After we were in the first room for 5 minutes we got an upgrada to the top floor room wich was even better! Receptionist was very friendly and helpful! Even let me print out flighttickets on his computer. Good location in the old town but still quiet. Would definately stay there again!

Had a blast at the honeymoon suite! It was immaculate, just like the photos, with a super comfy bed. Staff were amazing, especially Ms. Ha. Breakfast rocked-those noodle soups were a daily highlight. Only downside? Street noise but didn’t ruin the fun.

Units with twin bed.

The staff were all very helpful. The Hotel Manager Mr. Cong was hands on and ever ready to help. Extremely friendly too.

Excellent value -- so no complaints.

The shower pressure could be improved!!! Noise from the hallway during late hours was quite bothersome!!! It would be great if the hotel could consider soundproofing the rooms!!!

Very nice hotel with outstanding service to price ratio. We had an executive room at the 7th floor with a very nice terrace and many windows. Except from the noise of the elevator, the room was very quiet. In particular, the noises from the streets were almost not noticable. The room was very clean. The breakfast buffet was quite good (although not huge) and one could order free soup and/or omelet.

Hotel is great value for money, close to shopping area, with taxis always on hand.

Breakfast very basic, there could have been more variety.

This place was just awesome! Our honeymoon suite was beautiful and super clean, just like the pics. The staff were super nice, especially ms. Ha, who helped us plan our trips. Breakfast was really good too, my husband loved the noodle soup! Location was perfect right in the old quarter, we walked everywhere and it was quiet at night.

Spotless clean room, Very helpfull friendly staff. Very good service.

The location of the hotel is perfect for sightseeing, right in the middle of the bustling old town, but in a quite street. the room was quite spatious and with oriental style fittings - not excessively luxurious but quite a good value.

There was some construction going on in the hotel or in a building next to it (all day and all night!!!). The room did had a balcony with a view of the rooftops of the old town, as promised, but that view was not exactly pretty, in my opinion.

the room was clean with a lovely balcony overlooking the street. breakfast items were sometimes cold.

The staff was exceptional, they definately went above and beyond. The rooms were very nice and clean. Breakfast was really good.

the location of the hotel Hanoi old quarter was perfect: everything was within walking distance. the hotel stuff was extremely friendly and supportive. they did a great job in organizing private tours for us.

like everywhere in Vietnam when paying by credit cards they charge 3% for the service. this should have been stated in the Booked.net pages. Also for some reasons they did not accept American Express credit card.